We are working exclusively with aleading organisationembarking on a significantdigital transformation journey. They are seeking an experiencedHead of ITto provide strategic leadership and drive technology innovation across the business.This is ahigh-impact positionwhere you will act as theIT Leadfor a large-scale transformation programme involvingERP implementation, EPOS upgrades, and O365 tenant consolidation. You will oversee technology strategy, operations, vendors, and project delivery while ensuring that IT initiatives are fully aligned with the company's growth objectives.Key ResponsibilitiesAct as IT Lead on a major digital transformation programme, covering ERP, EPOS, and O365 workstreams.Define, implement, and manage ITIL-based IT service management processes to ensure operational excellence.Build and manage vendor partnerships, ensuring the best possible service delivery and value.Drive process improvements, evaluate technologies, and oversee third-party performance.Provide training and technical support to enhance system adoption and customer experience across the organisation.Manage incident response and oversee root-cause analysis for IT-related issues.Collaborate closely with architects, business leaders, and cross-functional technology teams to deliver scalable solutions.Define and monitor KPIs for infrastructure, operations, and service delivery to track efficiency and performance.Take ownership of the IT budget, ensuring resources are effectively allocated and aligned with business needs.Oversee the successful delivery of IT projects from initiation through to completion, ensuring on-time, on-budget execution.Key Skills & CompetenciesTechnical Expertise: Strong understanding of IT domains including ERP, EPOS, infrastructure, security, architecture, and application performance .Leadership: Demonstrated ability to lead, inspire, and manage cross-functional teams .Problem-Solving: Excellent analytical skills with the ability to troubleshoot complex issues.Communication: Skilled at engaging both technical and non-technical stakeholders at all levels.Vendor & Stakeholder Management: Experienced in managing third-party suppliers, service providers, and key business relationships .ITIL Knowledge: Familiar with ITIL practices, especially Service Design, Service Transition, and Continual Service Improvement .Project Management: Proven track record of delivering large-scale IT transformation programmes within a complex environment.Qualifications & ExperienceEssential:Minimum 7+ years' experience in a senior IT leadership or Head of IT role.Hands-on experience delivering ERP and EPOS solutions in a complex, multi-site organisation .Strong technical knowledge of IT infrastructure, security, and enterprise architecture.Experience working within an ITIL-aligned IT service management framework .Successful track record delivering IT solutions in cross-functional environments.Desirable:ITIL Foundation Certification (or higher).Familiarity with PRINCE2, Agile, or other project management methodologies .Experience within pharmaceutical, healthcare, or logistics sectors is an advantage.