Geographical Location: Arachas Location
Reports To: Head of Finance Operations
Key External Relationships: Insurers
Key Internal Relationships: Finance, Regional Business Managers, Personal Lines / Commercial Lines
The FinOps Insurer Reconciliations Manager is a key leadership position within the FinOps team. This role is responsible not only for the accuracy and efficiency of insurer account reconciliations but also for managing and developing a team tasked with resolving complex account queries, maintaining insurer relationships, and improving financial operational processes.
Role Accountabilities and Core Responsibilities
Role Accountabilities
Responsibilities
Customer Relationship Management:
* Champion a service-oriented culture, positioning the team as a key partner to internal customers and raising its visibility across the organisation
* Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and striving to help the business meet the goal of no-account queries greater than 6 months.
* Ownership of the monthly review meetings between the top 6 insurers, the business and FinOps, leading discussions to drive performance and decision making.
* Confidently communicate and influence, challenge constructively, and collaborate with internal customers and with external insurers
Reconciliation Management:
* Oversee the daily, monthly and ad hoc reconciliations between insurer statements and internal systems ensuring the accuracy and timeliness of all distributed information.
* Ensure all variances are investigated and resolved, or escalated in a timely and accurate manner.
* Drive process improvements and standardisation across the reconciliation function, identifying and implementing efficiencies in workflows, controls, and automation
* Critically analyse monthly account query MI to understand root cause, areas for focus and intervention, and issues for escalation with insurers.
* Act as the escalation point for unresolved or complex reconciliation issues.
* Be proactive in dealing with issues as you become aware of them and demonstrate a positive attitude in dealings with colleagues.
Team Management:
* Lead and manage a team of reconciliation analysts, providing day-to-day guidance, setting clear expectations, and managing workload allocation.
* Foster a culture of accountability, accuracy and continuous improvement.
* Encourage ownership of tasks and cross-functional cooperation, particularly with business units and insurers
* Identify skills gaps and provide training opportunities to improve technical knowledge, analytical skills, and process understanding.
* Set performance goals and KPI's aligned with the business target of no-account queries greater than 6 months. Monitor progress and provide regular feedback through formal reviews and one-on-one coaching sessions
* Development of a new team leader to manage the manual reconciliation team
* Promote a positive working environment including being available to staff.
Compliance:
* Support internal and external audits by providing documentation and reconciliation data as required
Requirements:
* People management experience is essential
* Strong communication skills are essential
* Demonstrate good technical operations and settlement knowledge.
* Relay and OpenI experience is essential
* Possess a positive 'can do' attitude with the ability to adapt to and embrace change
Person Specification:
* Strong worth ethic with proven experience in team delivery
* Proficient in Excel and experience working with AutoRek system
* Ability to develop relationships with insurers and internal customers
* Willingness to learn and develop in a leadership role