Geographical Location: Arachas Location
Reports To: Head of Finance Operations
Key External Relationships: Insurers
Key Internal Relationships: Finance, Regional Business Managers, Personal Lines / Commercial Lines
The FinOps Insurer Reconciliations Manager is a key leadership position within the FinOps team.
This role is responsible not only for the accuracy and efficiency of insurer account reconciliations but also for managing and developing a team tasked with resolving complex account queries, maintaining insurer relationships, and improving financial operational processes.
Role Accountabilities and Core Responsibilities
Role Accountabilities
Responsibilities
Customer Relationship Management:
Champion a service-oriented culture, positioning the team as a key partner to internal customers and raising its visibility across the organisation
Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and striving to help the business meet the goal of no-account queries greater than 6 months.
Ownership of the monthly review meetings between the top 6 insurers, the business and FinOps, leading discussions to drive performance and decision making.
Confidently communicate and influence, challenge constructively, and collaborate with internal customers and with external insurers
Reconciliation Management:
Oversee the daily, monthly and ad hoc reconciliations between insurer statements and internal systems ensuring the accuracy and timeliness of all distributed information.
Ensure all variances are investigated and resolved, or escalated in a timely and accurate manner.
Drive process improvements and standardisation across the reconciliation function, identifying and implementing efficiencies in workflows, controls, and automation
Critically analyse monthly account query MI to understand root cause, areas for focus and intervention, and issues for escalation with insurers.
Act as the escalation point for unresolved or complex reconciliation issues.
Be proactive in dealing with issues as you become aware of them and demonstrate a positive attitude in dealings with colleagues.
Team Management:
Lead and manage a team of reconciliation analysts, providing day-to-day guidance, setting clear expectations, and managing workload allocation.
Foster a culture of accountability, accuracy and continuous improvement.
Encourage ownership of tasks and cross-functional cooperation, particularly with business units and insurers
Identify skills gaps and provide training opportunities to improve technical knowledge, analytical skills, and process understanding.
Set performance goals and KPI's aligned with the business target of no-account queries greater than 6 months.
Monitor progress and provide regular feedback through formal reviews and one-on-one coaching sessions
Development of a new team leader to manage the manual reconciliation team
Promote a positive working environment including being available to staff.
Compliance:
Support internal and external audits by providing documentation and reconciliation data as required
Requirements:
People management experience is essential
Strong communication skills are essential
Demonstrate good technical operations and settlement knowledge.
Relay and OpenI experience is essential
Possess a positive 'can do' attitude with the ability to adapt to and embrace change
Person Specification:
Strong worth ethic with proven experience in team delivery
Proficient in Excel and experience working with AutoRek system
Ability to develop relationships with insurers and internal customers
Willingness to learn and develop in a leadership role