We've worked hard to build a culture where people feel a genuine sense of belonging, wherever they work in our operations, and whatever their role.
Our culture is grounded in our core values and our very strong commitment to delivering every day for our clients and their customers, getting everyone home safely, and caring about your wellbeing.
As a Team Manager, you will be responsible for managing a team of 15+ Electricians who are tasked with the installation and service of Electric Smart Meters and EV Chargers.
The role of a Team Manager is to undertake assigned work and manage relevant processes, people and/or projects either directly or indirectly to deliver the agreed process or projects to a high degree of H&S and Quality.
You will also oversee staffing, training and coaching a team while ensuring that the needs of customers are met in a timely and professional manner, demonstrating functional and technical knowledge and skills to conduct your role to a high level of accomplishment.
Responsibilities:
Directly responsible for managing a team of a number of Electrical and non-Electrical service engineers
Maintain customer service excellence
Ensure the Clients SLA's are communicated to the team and are managed effectively
Ensure communication flows between the back-office team and the Service Engineers
Conduct health and safety audits and monthly equipment checks to identify best practices
Resolve customer issues in a timely and satisfactory manner in line with the SLA
Daily/weekly reporting to the Head ofOperations
Identify Electricians TNA (training needs analysis) through on-site visits and audits
Ensure database is kept up to date with all accurate correspondence at all times
Manage field capacity to ensure client forecasts are delivered
Manage efficiencies and productivity to ensure revenue targets are achieved
Requirement to work weekends and out of hours on call duties, in line with business needs
Requirements:
Fully qualified Electrician with 2+ years management experience
Valid Verification & Certification qualification (QC number)
Valid Safe Pass an advantage
3+ years domestic experience
Excellent literacy, numeric and IT skills including proficiency in Microsoft Office
Ability to contribute technical knowledge to proposals and reports
Excellent organisational, interpersonal and communication skills required
Ability to manage and deliver KPI's for the Client
Ability to manage a large team
Innovative, creative and proactive with a solution-oriented approach
Benefits:
€***** Daily subsistence for days worked
€5,000 yearly KPI related bonus
On call payments in line with business requirement
Company vehicle with fuel card and toll tag
Phone/Laptop
20 days annual leave per annum
Pension plan
Employee assistance programme
Refer a friend scheme
Cycle to work scheme
Maternity pay
Ample free on-site parking
Modern office with excellent facilities
Career progression opportunities
Long Service Awards
Life assurance – 4 times your annual salary
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