Ashford Castle
Head office: Cong, County Mayo
Activity sector: Room service
Accommodation Manager (W/M)
Published on 26/03/2026
Offer description
Lead daily briefings, task allocation, productivity, and room turnaround.
Liaise closely with Guest Relations, Front Office, and F&B to deliver seamless guest service.
Oversee guest rooms, public areas, back‑of‑house areas and laundry operations.
Conduct daily room inspections in line with Forbes and Ashford Castle standards.
Manage maintenance reporting and follow‑up to ensure timely resolution.
Lead, train and develop Room Attendants, Linen Porters, Supervisors and Trainees.
Support performance reviews, appraisals, cross‑training and performance management.
Assist with recruitment, onboarding, labour planning, workforce management and succession planning.
Manage rosters, attendance and productivity using Alkimii.
Control stock levels for linen, guest supplies, chemicals and equipment.
Ensure compliance with health & safety and chemical safety standards.
Drive continuous improvement to enhance efficiency, service quality and guest experience.
Analyse daily reports and room status trends to identify issues and implement proactive solutions.
Promote wellbeing initiatives and foster a positive, inclusive team culture.
Profile
A genuine passion for luxury hospitality and a natural ability to inspire high standards.
A confident, empathetic communicator who leads with clarity and professionalism.
Proven experience in accommodation or housekeeping management/supervision.
Strong leadership, coaching, and organisational skills.
Exceptional attention to detail with a strong focus on quality and consistency.
Comfortable thriving in a fast‑paced, luxury hospitality environment.
Technically capable and confident using modern housekeeping systems, ordering platforms, and operational dashboards.
Company description
With origins dating back to the 13th century, magnificent Ashford Castle has witnessed a rich and storied history, evolving from a medieval fortress to a grand retreat. Throughout the years, the castle has hosted royalty, nobility, and prominent figures, earning a reputation as one of Ireland's most iconic and celebrated landmarks.
The royal adventure begins as you enter through the grand stone gates of our Forbes Five‑Star hotel. Now a proud part of The Red Carnation Hotel Collection, the magnificent Ashford Castle has stood sentinel on the shores of Lough Corrib for over 800 years. With an estate of such spectacular proportions, every moment spent within its grounds creates indelible memories. Once home to the Guinness family and today a multi‑generational resort, Ashford Castle is lovingly managed by a dedicated team that passionately cares about every single guest.
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