As a key member of our technical support team, you will be responsible for addressing and resolving customer issues related to Red Hat Ansible Automation Platform and Red Hat Ansible Engine via the ticketing system. Your troubleshooting skills will help customers overcome technical hurdles, while your passion for problem-solving will drive you to find innovative solutions.
We are looking for an experienced technical support engineer who can set up replication scenarios for customer issues and identify patterns and broader context. If you have experience with cloud technologies like Amazon Web Services, Google Compute Engine, or Red Hat OpenStack Platform, this role may be a great fit.
In addition to your technical expertise, we value excellent communication skills, both written and verbal. You will work closely with customers to migrate, upgrade, and maintain their Red Hat Ansible Automation Platform, contributing regularly to our global knowledge management system. Weekend shifts will be required once every two months.
To succeed in this role, you must have strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You should be able to work independently and as part of a team, and have a strong commitment to delivering high-quality results.
This is a challenging and rewarding opportunity for a skilled technical support specialist to join our team and contribute to the success of our customers.