Service Advisor Mallusk An experienced Service Advisor is required to join a busy service team at Ballyrobert Mazda in Mallusk. The job holder must have:- Previous Main dealership experience as a Service Advisor Competent in using Kerridge/ADP Be professional ,enthusiastic and disciplined with a passion for attention to detail. Have a current driving licence. Job holder must be able to:- Answer telephone and respond to customer enquiries. Skilfully encourage service enquiries to optimise bookings. Collect relevant data from customers to facilitate the booking and to meet individual needs. Professionally greet the customer on arrival and reconfirm work required. Price additional work that has been notified by the technician, update customer of progress and additional work required. Notify the customer when their vehicle is ready for collection. Create invoices for work completed and explain invoice to customer then recommend future work. Ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports. Ensure all administrative functions within the warranty department are carried out in accordance with company policies. Salary dependent on experience. Skills: Safety policies and procedures Automotive systems Warranty guidelines Manufacturer's standards and objectives Good communication skills Attention to detail Benefits: Company Pension 22 days holiday + 8 statutory days