Contact Centre Executive – Newcastle West, Co. Limerick
Sysco Ireland
As the leading foodservice provider across the island of Ireland, Sysco's success is driven by a passionate and dedicated team. We deliver new thinking, technology and talent to our industry, providing opportunities for ourselves and our colleagues to thrive.
Key Accountabilities
* Respond to customer requests, increase awareness of our full product offerings, and enhance understanding of their business.
* Process orders, enquiries and administrative tasks accurately and on time.
* Achieve sales volume and margin targets through up- and cross‑selling on both incoming and outgoing calls.
* Build solid, sustainable relationships with new and existing customers and related parties, track competitor performance, and support field‑based Sales Representatives in pricing and processing orders in a timely manner.
Requirements
* Demonstrate ability, through sales experience or potential, to grow our business and develop customer accounts.
* Build strong customer relationships, achieve sales targets, and take a proactive approach to problem solving and issue resolution.
* Stay organised and flexible in a busy environment, with a relentless focus on superb customer service.
* Show proficiency and experience (preferable but not mandatory) in a similar sales/customer service role, with a working knowledge of Salesforce, Microsoft Outlook, Word and Excel.
Benefits
* Expert Training & Development – skills you can use in the wider world.
* Employee Assistance Programme (EAP) – help when you need it most.
* Colleague Discount – on all sorts of lovely food and award‑winning products.
* Annual Wellbeing Day – take a day for your wellness.
* Sysco Socials – get to know the full team at monthly lunches and incentives.
Sysco Ireland Culture
* Customer Focus – We deeply understand our customers' needs, continuously looking at ways to deliver real value.
* Building Relationships – We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.
* Clear Communication – We communicate clearly and effectively, ensuring our message resonates.
* A Passion for Food – We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.
Sysco is an equal‑opportunity employer. We value diversity, inclusiveness, and a supportive working environment.
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