Customer Service & Sales Support Agent (Motor Insurance)
Location:
Dublin, Ireland (Hybrid)
Employment Type:
Permanent
Language Requirement:
Fluent German Speaker
About the Role
We are seeking a
Customer Service & Sales Support Agent
to join our dynamic team in Dublin. This role is essential in delivering exceptional service and support to our German-speaking customers for motor insurance products. You will handle a mix of
telephony and email communications
, ensuring queries are resolved efficiently and customers receive a positive experience.
Key Responsibilities
* Provide
first-class customer service
via phone and email to German-speaking clients.
* Assist customers with
policy inquiries, renewals, and amendments
.
* Support the
sales process
, including upselling and cross-selling relevant products.
* Handle
claims-related queries
and liaise with internal teams to ensure timely resolution.
* Maintain accurate records in line with company and regulatory standards.
* Collaborate with colleagues to improve processes and enhance customer satisfaction.
Requirements
* Fluent German speaker
(mandatory).
* Excellent communication skills in
German and English
.
* Previous experience in
customer service or sales support
, ideally within insurance or financial services.
* Strong problem-solving skills and ability to work in a fast-paced environment.
* Proficiency in MS Office and CRM systems.
* Eligibility to work in Ireland.
What We Offer
* Hybrid working model
(Dublin office).
* Competitive salary and benefits package.
* Permanent position with
excellent opportunities for career progression
.
* Comprehensive training and ongoing professional development.
* Supportive and collaborative team environment.