As a skilled technical professional, you will play a vital role in our team’s mission to deliver high-quality IT support services directly at client locations.
We are seeking an Onsite Support Engineer based in Ireland to provide hands-on technical assistance, ensure smooth day-to-day operations, and support various infrastructure and end-user environments.
Key Responsibilities:
* Provide onsite technical support for end-user devices, hardware, software, and network equipment.
* Perform routine maintenance, upgrades, and installations for desktops, laptops, printers, and peripherals.
* Support server rooms, networking equipment, and data centre hardware as needed.
* Diagnose and troubleshoot hardware and software issues onsite.
* Liaise with remote support teams to coordinate resolutions when necessary.
* Handle remote support tasks as assigned, which may include assisting the service desk during periods of high demand or scheduled remote shifts.
* Ensure timely incident response and resolution while maintaining excellent customer service.
* Document activities, configurations, and troubleshooting steps accurately in the service management system.
* Travel regularly between client sites in Galway and Dublin, with flexibility based on business needs.
Requirements:
* A friendly, service-oriented approach to client interactions is essential.
* Flexibility to handle both onsite and remote technical issues is required.
* The ability to work independently while maintaining strong collaboration with the wider support teams is crucial.
* Confidence in dealing with both technical and non-technical users is necessary.
* A Bachelor's Degree, Associate Degree, or equivalent qualification in IT or a related field is required.
* Proven experience in onsite IT support or a technical service desk role is essential.
* Industry certifications such as MCP, A+, Network+, ITIL Foundation, or similar are advantageous.
Benefits
You will be part of a supportive environment focused on professional growth, continuous learning, and delivering value to our clients. You’ll have the opportunity to develop your technical and customer service skills further.