Customer Service Representative
We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for managing tasks, providing exceptional service to customers and colleagues, and learning and utilizing IT tools and systems.
Key Responsibilities:
* Manage tasks and provide excellent service to customers and colleagues
* Learn and utilize IT tools and systems
* Become an expert in products, transit times, bookings, and tracking
* Handle complaints and claims professionally
* Analyse reports and collaborate with the team
* Stay organized with emails and tasks
* Maintain accurate intranet information
* Contribute to process development
* Escalate customer issues promptly
* Follow established standards and procedures
* Take on additional tasks as assigned
Requirements:
* Previous Customer Services Experience
* 1-2 years experience of a fast-paced service environment
* Strong, proven self-management / motivation skills
* Demonstrable knowledge of achieving group/individual targets
* Strong understanding of reporting tools and techniques
* Strong PC skills including use of Excel
* Strong English
Benefits:
* Monday - Friday (no weekends) under one of the following shifts: 6am - 2:30 pm, 7am - 3:30 pm, 8am - 4:30 pm, 9am - 5:30pm (Training shift)
Language Requirements:
* Fluency in a European language is an advantage, but not essential - French/German/Spanish/Portuguese/Italian/Dutch