What is the opportunity? We are looking for an ambitious professional to join our dynamic team who will collaborate with our customers and colleagues daily. In this role it will be essential to provide unbeatable customer service engaging with customers via inbound / outbound calls and our online platform. You will have the chance to further grow and develop your experience enabling you to build your career with Bank of Ireland. In this role, you will: You will be a key player in a team environment and be involved in: Delivery of our Mortgage Targets & key KPIs Work in a fast paced environment and have fun along the way Supporting our Customers to thrive in their goal to have their dream home Be focused on continuously learning and developing Have strong risk awareness and perform duties in a compliant manner One Group One Team- Build strong relationships/networks with colleagues in the Branch Network and wider Retail to drive channel integration agenda Customer Focus- Demonstrate a strong Customer Service ethos by ensuring the delivery of a top quality service in tandem with achievement of Customer Satisfaction targets Positively support successful implementation of any change initiatives What will make you stand out? QFA is the preferred qualification however applications from individuals who hold APA Loans, Regulations and Investments will be accepted on the understanding, that, if successful at interview, they will commit to attaining QFA within 18 months of being appointed to the role. Strong Customer Centricity Self-Motivated & Organised Risk Awareness Team Player Enthusiastic Strong communication skills Essential Qualifications: There are no minimum educational requirements for this role. More about the team: Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment, servicing and market positioning. Direct Mortgages is part of the Origination team within Home Buying and is responsible for and is responsible for the delivery of Mortgages via inbound/outbound phone lines and online applications. Our Bank of Ireland Mortgage Sales team in direct channels is made up of hard working and driven people who like a laugh along the way. We are currently looking for enthusiastic, self-motivated, customer centric and target driven sales people who want a career in Mortgage Sales and all the benefits that go with it to grow & develop. Why work with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! #li-hybrid Key Competencies Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home