About Tuath HousingTuath Housing has provided safe, secure and affordable housing since 2006. Our values focus on delivering quality homes and an outstanding customer experience to our 27,000 residents, while promoting a positive culture and continuous learning for our team.Job DetailsJob Title: Customer Service AdvisorLocation: DublinContract: Full time / PermanentHours: 37 hours per weekJob SummaryThe Customer Service Advisor provides excellent telephone customer service, addressing maintenance issues and inquiries. This role offers the opportunity to develop IT, administrative, and customer service skills in a fast paced environment with clear career progression.ResponsibilitiesAnswer all repairs telephone calls and handle enquiries within appropriate response times.Provide best in class customer service, offering clear solutions and handling complaints politely and helpfully.Gather and collate data to produce reports on repair activity.Assist with general administrative duties including filing, processing invoices, and taking meeting minutes.Use software packages (Microsoft Word, Outlook, PowerPoint, Excel, Access, etc.) to produce correspondence, documents, spreadsheets, and databases.Organise and store computer based information, maintain websites and internal databases.QualificationsAt least one year of experience in a busy office administration role.Excellent administrative skills, including ability to produce Pivot Tables, spreadsheets, presentations, and memos.Excellent communication, interpersonal, and relationship building skills.Ability to work effectively both as part of a team and independently.Good organisational and time management skills.Ability to handle sensitive and confidential information.Commitment to customer focused, solution oriented service.Willingness to participate in forums, working groups, or committees as required.Ready to take on other reasonable duties from time to time.BenefitsAttractive salary commensurate with experience.24 days annual leave.Service leave.Organisational performance bonus.Generous pension scheme.Sick leave.Wellness allowance.Hybrid working.Bike to work scheme.Flexible working hours.Career break.Career development program.Employee assistance program.LinkedIn Learning licence.Car parking on site.Sports & Social Club.Work life balance package.We are committed to promoting a diverse and respectful workplace for all cultures, nationalities, backgrounds, genders, members of the LGBTQ+ community, and people from traditionally marginalised backgrounds.
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