Job Title
The Lead Vehicle Installer will be responsible for managing vehicle maintenance, GoCar branding, and access system installation.
* Manage vehicle in-fleeting/de-fleeting, GoCar branding, and access system installation.
* Execute all field vehicle tasks for GoCar and Direct to Car Fleet.
* Oversee weekly technical tasks to maximize vehicle condition/uptime and minimize costs.
* Assign daily technical and availability tasks to Europcar Fleet Operations as needed.
* Partner with Europcar Fleet Operations and GoCar Growth Manager to find new parking solutions.
* Optimize operations using lean process concepts.
* Supervise Tech area upkeep, maintenance, repair, and cleanliness.
* Control Tech area stock, including stock take documentation.
* Ensure top-level security for company fleet and assets.
* Handle on-site Health & Safety for self and colleagues.
* Work with on-street team to resolve remote issues and reduce downtime.
* Address technical fleet-related customer service escalations.
* Diagnose and validate fixes for deployed hardware, including fuel recording.
* Identify trends/issues, recommend solutions to improve GoCar Fleet Tech, and provide weekly progress reports.
* Pinpoint potential GoCar Fleet customer impact issues.
* Develop and execute test plans/cases for hardware, firmware, and software based on requirements.
* Collaborate with hardware/firmware teams to test new features/improvements for telematics units (e.g., Carvaloo, damage processes).
* Contribute to product growth by validating future hardware/software.
* Test web/mobile applications for end-to-end member experience, including manual functional, system integration, user acceptance, cross-browser, and security testing.
* Track and report quality assurance metrics weekly.
Requirements
* Proven experience in the automotive, installation, electrical, or service technician industry.
* A team player with excellent communication and IT skills, including proficiency in Microsoft Excel and Word.
* Previous direct management experience.
* Excellent organizational and interpersonal skills.
* Ability to work independently and take initiative.
* Strong communication skills, both written and verbal.
* Possession of a full, clean driving license.