We are looking for a Lead, Lead Flow establish processes to flag, escalate, and resolve SLA breaches Cross-Functional Partnership Act as the primary operational partner for Marketing (demand gen, field marketing, marketing ops) on top-of-funnel flow and conversions Collaborate closely with SDR leadership to ensure the team receives the right volume and quality of leads and has visibility into pipeline expectations Influence upstream processes (campaign setup, tracking, form strategy, channel definitions) to improve lead quality and routing accuracy Process Optimization Marketo, Pardot, or HubSpot preferred) Experience with lead routing tools (LeanData, Q-Assign, ChiliPiper, Distribution Engine, etc.) is a strong plus Analytical mindset with ability to turn data into insights and insights into action Excellent stakeholder management and communication skills, comfortable driving alignment between Marketing, SDR, and Sales Strong problem-solving abilities with a bias toward automation and scalability Ability to operate strategically while executing with precision Experience: Proven experience or strong aptitude for managing direct reports (previous experience as a Team Lead or Project Lead preferred) Leadership Skills: Demonstrated ability to influence at all levels, manage conflict, and build high-trust relationships across Marketing and Sales Visionary Thinking: Ability to see beyond day-to-day operations to build a scalable, world-class Lead Management function What Success Looks Like Leads are routed accurately and within SLA, with consistent improvements in speed-to-lead Marketing and SDR orgs have complete clarity and confidence in lead flows Top-of-funnel efficiency improves through better processes, insights, and cross-functional alignment Lead lifecycle and funnel definitions are clean, consistent, and trusted across GTM teams The business experiences measurable uplift in lead conversion and pipeline creation Talent Growth: You have successfully built a team of specialists who are experts in top-of-funnel operations and are prepared for further career growth within GTM Operations Standardization of Workflows: Success is reflected in clearly documented, repeatable processes that allow the team to onboard new members quickly and manage system migrations with minimal disruption High Confidence: Both Marketing and SDR organizations have complete "clarity and confidence" in the lead flows managed by your team, resulting in a measurable uplift in pipeline creation Why This Role Matters This role is critical to the health of our pipeline.
You will be the architect and owner of the systems and processes that connect Marketing's demand engine to our SDR team's pipeline creation efforts.
Your work will meaningfully impact revenue, team productivity, and customer experience at the very first touchpoint.
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