Key Responsibilities
• Lead and motivate the front office team to deliver outstanding levels of service to guests.
Department Leader
• Directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.
Role Requirements
• Establish and implement standards for 5* quality service
• Identify and analyse operational challenges and facilitate solutions
• Liaise with accommodation and maintenance departments daily
• Develop and sustain productive customer relationships
• Provide guidance and direction to team members
Candidate Profile
Previous experience in a similar position within a busy luxury Hotel environment, ideally a 4-5* property. A full clean driving licence is essential.
Excellent attention to detail and ability to motivate self and team.
Strong communication skills, both oral and written.