Reporting directly to the Events Assistant Team Lead, the Events Porter will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Salesforce events and therefore, they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome, comfortable and brings our Salesforce brand to life.
This person will need to work collectively as a team and show a passionate understanding of our guests’ needs and requirements, striving to exceed expectations wherever possible, in true Salesforce fashion.
Site Responsibilities
* Events, Meeting Rooms & all hospitality spaces must be presentable and ‘show ready’ at all times, whether set for use or reset as per the Salesforce design
* Execute all organised requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, Ohana Floor etc.)
* Follow processes correctly for all deliveries & catering
* Adhere to local legislative and Salesforce H&S protocols
* Serve & clear catering as required, executing a high level of creative design where possible
* Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests
* Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Salesforce (where required)
* Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces, goods lift spaces, pantry areas etc)
* Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture
* Manage last minute/urgent requests in a timely manner and problem solve challenges as required
* Execution of required tasks as per the Events Assistant Team Lead
* Ensuring maintenance issues are logged and ticketing system and escalated as appropriate
* Be proactive in communicating to the Team lead and helping to find solutions when needed
* Ensure hands on training is applied, particularly to ensure Salesforce property is cared for and maintained as much as possible (ie. furniture, equipment)
* Be a key player in the Salesforce ERT program, responding to emergencies on behalf of Salesforce and the Workplace Services team
* Ensure a high level of customer service is given by the whole team at all times
* Flexible approach to demand and working hours (possibly involving evenings and weekends)
Key Relationships
* Work closely with the respective Events & Hospitality teams on a daily basis
* Establish a solid relationship with the logistics & deliveries team
* Daily contact with potential and existing customers, it is vitally important that the right impression of Salesforce is expressed at all times
* Daily contact with Salesforce employees at all levels, it is important that we offer the same high level of customer services to them as we do to all guests
* Regular contact with external vendors
* Work closely with the Janitorial team on the ground, ensuring spaces are clean & tidy
Self Presentation
* Remain smart/polished at all times
* Ensure professional personal presentation at all times (including body language etc.)
* Exude a friendly, smiley and bubbly demeanour to every customer
* Have a charismatic demeanour that delivers warmth, charm and professionalism in every aspect of the role
Security
* Adhere to strict corporate security policies at all times
* Build strong working relationship with on site security agents
* Promote the importance and process of Security rules and procedures
* Keep security and H&S in mind as a priority when events are in place
Qualifications
* Preferred Hospitality/ Events experience particularly in Front of House/Operational role
* Highly organised and excellent time management
* Strong Customer service background in a fast paced environment
* Intermediate-advanced IT skills (G-mail and Google docs preferred but not essential)
* Fluent English required
Interpersonal Skills
* Passionate attitude for Customer service
* Charismatic - people should remember you
* Friendly, helpful and willing to go the extra mile to help meet our customer’s needs
* Able to prioritise effectively
* Proactive and positive attitude
* Team player & problem solver
* Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
* Excellent multi-tasking, project management and organisational skills
* Ability to work in a fast-paced environment and meet deadlines
* Great motivator
* High attention to detail
Equal Employment Opportunity Statement: Salesforce is an equal opportunities employer and welcomes applications from all qualified candidates.
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