Job Title: Duty Manager
We are seeking a passionate and experienced Duty Manager with a strong background in Food & Beverage operations to help lead our dynamic hospitality team.
About The Role:
* Oversee daily operations across all departments with a primary focus on food and beverage service.
* Ensure high standards of customer service and guest satisfaction.
* Lead and support team members to deliver excellent service and maintain a positive work environment.
* Monitor stock control in the F&B department.
* Assist with staff training, scheduling, and performance feedback.
* Handle guest concerns and resolve issues promptly and professionally.
* Ensure compliance with health, safety, and hygiene standards.
Key Responsibilities:
* Foster a culture of exceptional customer service throughout the hotel.
* Develop and implement strategies to drive revenue growth and improve operational efficiency.
* Maintain a safe and healthy work environment by adhering to all relevant regulations and policies.
* Collaborate with other departments to ensure seamless delivery of services and maximum guest satisfaction.
* Cultivate a positive and inclusive work environment that promotes employee well-being and development.
Skills Needed:
* Hospitality
* Leadership
* Communication
* Interpersonal Skills
* Problem-Solving
* Time Management
About The Company:
The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal. We pride ourselves on delivering exceptional guest experiences and fostering a positive work environment for our employees.
Company Culture:
At Gallen Hospitality, we value our people and strive to create a culture that promotes well-being, safety, and equality. We believe in supporting the growth and development of our employees and promoting a positive work-life balance.
Desired Criteria:
* Strong food and beverage background (restaurant, bar, or event service).
* Exceptional leadership, communication, and interpersonal skills.
* Ability to stay calm under pressure and solve problems efficiently.
* Flexibility to work various shifts, including evenings, weekends, and holidays.
Contract Type:
Full-time
Salary:
Based on experience