Job Title: Hospitality Operations Director
We are seeking an experienced Hospitality Operations Director to lead a team in delivering exceptional service to customers.
Job Description:
Key Responsibilities:
* Manage projects at all levels, ensuring goals are met on a daily and weekly basis, keeping all stakeholders updated on progress and delays.
* Lead team members to ensure key goals are achieved on time and within budget.
* Support the operations team through training, coaching and measuring performance offering feedback and guidance.
* Recruit, select, onboard and train new team members to enable them to integrate into the team seamlessly.
* Work closely with clients and customers, listening to their requirements and actioning accordingly.
* Ensure day-to-day service is delivered as per agreed Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs).
* Monitor standards of service continuously, actioning or escalating gaps as appropriate.
* Lead by example, offering superior service to clients and customers and cultivating an atmosphere of excellence at all times.
Requirements:
Essential Skills and Qualifications:
* Previous experience in a conference, banqueting or event environment.
* Excellent communication skills, coupled with a confident personality and ability to listen, influence and manage multi-disciplinary stakeholders.
* A strong understanding of operational systems within a busy food and beverage service, particularly for large-scale event catering.
* Flexibility to work over 7 days as required by event bookings.
Benefits:
What We Offer:
* Parking.
* Meals on duty.