Job Title: General Manager Assistant GastroPub/Venue Cork
We are seeking a dynamic and experienced General Manager Assistant to support the General Manager in leading daily operations, ensuring outstanding customer experiences, and driving the business forward. The AGM will play a crucial role in staff management, service quality, financial performance, and maintaining a welcoming, high-energy environment.
Key Responsibilities:
* Assist in overseeing the day-to-day operations of the venue, ensuring seamless service and an excellent customer experience.
* Ensure the bar, restaurant, and entertainment areas operate efficiently and uphold the highest standards of cleanliness, safety, and compliance.
* Work closely with the GM to implement policies, processes, and service standards.
* Maintain a strong floor presence during peak hours to engage with guests, resolve issues, and ensure customer satisfaction.
* Train and lead staff to deliver an exceptional and personalized guest experience.
Team Leadership & Staff Development:
* Support the GM in recruiting, training, and managing a high-performing team.
* Conduct staff briefings, performance reviews, and provide ongoing coaching to ensure team engagement and motivation.
* Foster a positive work environment and encourage teamwork.
Financial & Business Performance:
* Assist in monitoring financial performance, including revenue, costs, and profitability.
* Support in budgeting, forecasting, and cost control initiatives.
* Help drive sales through promotions, events, and upselling strategies.
Required Skills & Experience:
* Minimum 2 years in a hospitality management role (e.g., Assistant Manager, Bar Manager).
* Strong leadership and people management skills, with the ability to motivate and develop a team.
* A passion for hospitality and creating memorable guest experiences.
* An understanding of budgets, KPIs, and cost control measures.
* The ability to handle challenges calmly and efficiently.
* Excellent verbal and written communication skills.
Benefits:
* A competitive salary based on experience.
* Performance-based incentives.
* The opportunity to grow within a successful and expanding hospitality group.