Are you a driven hospitality leader with a passion for excellence and team development? An esteemed 4-star hotel in Ireland is currently seeking an experienced Operations Manager to join its senior leadership team. This is a hands-on, strategic role where you'll help shape service delivery, manage operations, and empower department leaders to deliver unforgettable guest experiences.
Reporting to the Deputy General Manager, the Operations Manager plays a key role in the day-to-day running of the hotel and supports all operational departments. You will lead Duty Managers and Heads of Department while ensuring that service standards, financial targets, and guest satisfaction levels are consistently exceeded.
Key Responsibilities:
1. Support senior management in overseeing all hotel departments and daily operations.
2. Set clear objectives for departments and drive performance through regular meetings, coaching, and feedback.
3. Deliver an exceptional guest experience, with a goal of maintaining a 4.5-star TripAdvisor rating.
4. Ensure compliance with hotel policies, SOPs, and all operational procedures.
5. Manage labour costs and approve departmental rosters in line with financial targets.
6. Monitor departmental performance, identify areas for improvement, and assist in achieving budget goals.
7. Work with HR to ensure effective recruitment, training, retention, and compliance with company policies.
8. Lead Health & Safety, Fire Safety, Sustainability, and HACCP compliance initiatives.
9. Review waste, stock, and shortages; enforce company procedures to maximise profitability.
10. Coordinate menu planning and costings in partnership with F&B leaders.
11. Conduct regular audits and ensure thorough communication of business updates to all departments.
Requirements
12. Previous experience in a senior operational role within a 4-star hotel or similar environment.
13. Proven ability to lead cross-departmental teams and drive consistent service delivery.
14. Strong understanding of budgeting, payroll, and labour management.
15. Skilled in performance management, coaching, and people development.
16. Excellent organisational and problem-solving abilities.
17. Strong communication and interpersonal skills across all levels.
18. A proactive, accountable leader with an eye for operational detail and guest satisfaction.