Senior Instructor | Salesforce Developer
Join Salesforce as a Senior Instructor focused on delivering exceptional 1:Many customer engagements and training classes in London or Dublin. You will guide customers through interactive workshops and instructor classes, showcase developer best practices on the Salesforce platform, and accelerate technical features and cloud adoption.
Responsibilities
Be an SME in Salesforce Core and Developer, delivering the full catalogue of training in these clouds.
Pivot into other Salesforce clouds as business needs change.
Deliver technical, high‑standard 1:Many customer adoption training, tailored to beginner, intermediate, and advanced levels (90‑minute workshops to multi‑day deliveries).
Ramp up and deliver DEX450, DEX602, ADX301 courses within the first year.
Answer real‑time questions from customers and provide additional resources.
Explain complex features in an easy‑to‑follow manner.
Demonstrate features and functionality with hands‑on demos and exercises.
Maintain a standard of excellence in delivering effective, well‑managed and well‑facilitated classes and virtual interactive workshops.
Travel as required to key marketing events such as Dreamforce, TDX, etc.
Stay current on the latest Salesforce technology developments, best practices, and integration methodologies.
Action best practice insight (Product Education, Technical Advice, Adoption Guidance).
Accelerate feature/cloud adoption through 1‑2‑hour workshops.
Collaborate with the Cloud Success team (content development, delivery, technical support).
Consistently receive outstanding customer satisfaction scores of 4.7+ (out of 5).
Maintain teaching time productivity metric.
Required Qualifications & Experience
Bachelor’s degree in Computer Science, Information Technology, Engineering or equivalent.
3+ years of experience with Salesforce Core and at least 1 year as a Salesforce Developer.
Platform Developer I certification.
Experience writing and testing Apex, SOQL, SOSL, DML, Lightning Web Components, JavaScript, CSS.
Experience with Salesforce CLI, Lightning Web Components, Visualforce markup.
Experience with Code Builder, Git, Salesforce CLI with Dev Hub and scratch orgs.
Rapid learning of new technologies.
Proven success leading customer‑facing presentations and engagements.
Experience with virtual training platforms (Zoom, WebEx).
Preferred Qualifications & Skills
Additional Platform Developer I certification.
Ability to handle objections, prioritize customer issues, and collaborate with managers and colleagues.
Strong time management and ability to perform under pressure.
Support Success and Sales teams to ensure maximum platform value.
Understanding of business analysis, change management, user adoption, release management, governance.
Languages: Spanish, French, or Portuguese (preferred but not required).
Soft Skills
Composure – strong customer‑facing communication and interpersonal skills.
Expertise – knowledge of industry best practices and Salesforce product suite implementation.
Learner – passion for continued education in new technologies and complex concepts.
Passion – dedicated to customer success and listening.
Culture – inclusive, team‑player environment.
Trust – earns trust of customers and lives company's core values.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, and performance evaluation.
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