Direct message the job poster from Prism Executive Ltd
Chief Executive Officer & Founder at Prism Executive Ltd *WINNER ERF Best New Agency of the Year 2022*
A leading homeware organization have partnered with Prism Executive to appoint a Head of Retail. The appointee will play a pivotal role in leading the transformation and success of the retail network. Through strong leadership working with a team of retail managers, they will deliver the strategy, driving revenue growth, continually improving performance and implementing an outstanding consumer experience across all touchpoints.
Reporting to the Managing Director, a key member of the Leadership team, the Head of Retail will provide hands-on operational leadership, while shaping the strategic direction of the retail business. Through balancing high-level strategy with day-to-day execution, they will ensure each store delivers on their potential and achieves sustained commercial success.
Key areas of responsibility include:
Retail Performance & Commercial Growth
* Take full ownership of the Retail P&L, ensuring strong commercial performance and profitability
* Develop and execute store-specific action plans to address underperformance and drive sales growth
* Implement retail best practices, ensuring each store optimizes stock management, pricing and margin protection
* Drive footfall, conversion and ATV through in-store experiences, events and targeted marketing programs
* Regularly analyze key performance indicators (KPI’s) to make data driven business decisions
* Ensure all store managers are aligned with financial goals and have clear accountability for performance
* Support the Head of Finance in financial negotiations with external stakeholders
Operational Excellence & Store Management
* Lead the day-to-day operations of the retail network, ensuring operational efficiency and excellence
* Establish strong retail execution standards, including visual merchandising, customer service and compliance
* Strengthen inventory management and fulfilment process working closely with supply chain and finance team
* Implement effective workforce planning, always ensuring the right people in the right roles
* Optimize store layouts and category performance to maximize revenue and improve customer experience
* Streamline product and service offering across store network and centralize purchasing
* Manage facility repairs and renewal of external contracts
* Build and lead a high-performing retail management team, fostering a culture of accountability and results
* Conduct regular 1-2-1’s, coaching and performance reviews, ensuring clear objectives and growth opportunities for team and individuals
* Champion a customer-centric culture, ensuring that every team member is focused on delivering exceptional service
* Align retail teams with GPG values of Respect, Partnership and Excellence
Marketing & Brand Development
* Working closely with the Head of Marketing and marketing team to implement campaigns that drive footfall, sales and brand awareness
* Oversee the execution of store-specific marketing initiatives, ensuring alignment with the broader brand strategy
* Develop local community engagement initiatives to increase store loyalty and advocacy
* Leverage real-time data and analytics to drive decision making and performance improvements
* Oversee financial controls, ensuring strong cash management, stock control, budgeting and cost efficiency
* Lead the implementation of the CRM strategy, ensuring we are capturing customer – consumer and trade data – and driving customer retention and lifetime value
* In conjunction with Marketing, develop customer communications programs, moving from transactional to relationship customer model.
* Drive the use of NetSuite and PowerBI for enhanced business insights and operational efficiency
Strategic Growth
* Identify, evaluate and pursue opportunities for growth
* Develop, and execute commercially viable strategies for organic and inorganic retail growth
* Analyze market trends and competitor activity to identify growth opportunities and adapt growth strategies
B-Corp
* Embed B-Corp principles across the business and within the retail footprint, while actively driving Health and Safety objectives
* Create a workplace culture dedicated to fostering diversity and inclusion, ensuring equal opportunities for all employees
Knowledge Skills and Experience
* 10 years’ + strong, strategic & Operational multi-site retail experience, with strong P&L accountability
* Deep understanding of retail operations, customer experience and financial performance management
* Strong commercial acumen with the ability to balance long-term strategy with immediate business needs
* Experience leading business transformations, ideally in a turnaround or growth phase
* Exceptional leadership skills, with the ability to inspire, coach and drive performance
* Data-driven mindset, with experience using insights to drive retail and customer strategy
* Experience in omni-channel retailing, understanding the integration of digital and physical shopping experiences
* A hands-on, results-focused approach, with the ability to execute strategy effectively at store level
* Strong understanding of technology and systems, with the ability to leverage digital tools and data for commercial and strategic decision-making.
For confidential representation, Orla Brennan of Prism Executive is managing all expressions of interest. Please contact orla.brennan@prismexecutive.ie / 086 1720090
Seniority level
Director
Employment type
Full-time
Job function
Customer Service, Sales, and Marketing
Industries
Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Retail Art Supplies
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