TouchStore is the fastest growing provider of pharmacy management software in Ireland.
Our innovative spirit is a direct result of the unrivalled quality of our products and staff, and our commitment to outstanding customer service.
At TouchStore, we're motivated and inspired by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.
We run our business in much the same way and believe our software offers the greatest potential to serve Irish pharmacies.
Job Brief
As a
1st Level Customer Support Engineer
reporting to the Support Manager you will be the first point of contact for our customers, providing professional customer service, troubleshooting, and technical support for our products.
You will be responsible for dealing with incoming queries from customers which will include training, technical support for both software and hardware along with any sales queries.
Full training will be provided to the successful candidate.
Key Responsibilities
Logging and actioning incoming calls and emails
Training customers on the effective and efficient use of our core product offering
Ensuring customers are kept up-to-date on their queries and adhering to turnaround times for response and resolution
Escalating priority issues where necessary
Liaising with Sales and Development departments where necessary
Liaising with Hardware and Logistics/Delivery partners where necessary
Preparation and Dispatch of Hardware where necessary
Skills
High proficiency with modern computer systems
A pleasant and professional telephone manner
Good communication and interpersonal skills
Attention to detail and problem-solving skills
Ability to work on your own initiative and as part of a team
A positive and professional attitude
A knowledge of computer and networking hardware is a distinct advantage but is not essential
A good working knowledge of SQL or other programming languages is an advantage but is not essential
Experience
Experience in the pharmacy market would be a distinct advantage.
Experience in an IT company would be an advantage.
Previous call centre experience would also be an advantage.
Knowledge of wired and wireless network systems would also be an advantage.
#J-*****-Ljbffr