Customer Service Advisor - Cork 3 month Contract Start date Monday 22nd September This is an onsite role based in our Cork office. We are looking for motivated, customer-oriented individuals to assist our team. As a customer service advisor, you will be the first point of contact, providing support for an important brand and emphasizing an excellent customer experience... Salary: €13.50 per hour x 37.5 hour per week How you will spend your day:Provide relevant advice to customers primarily by phone but also through other communication channels as required, including email, post, webchat and social media platforms.Using your product knowledge to solve problems for customersKeeping yourself up to date with business and product informationUse of the systems and tools available to effectively handle customer's queriesStrive to achieve and maintain service level statisticsMaintain a high level of first call resolution and quality assuranceContribute to overall team performance within your specialised departmentAdhering strictly to data protection and confidentiality lawsAd hoc duties as requiredOur ideal candidate:Previous Customer Service experience is a bonus but not essentialPassion for providing exceptional service to clientsExcellent verbal and written communication skillsFluency in written & spoken English is essential for this roleA high level of accuracy and attention to detailStrong computer skills are essentialProven ability to deal with problems and solve them effectivelyAbility to work well either individually or as part of a teamAbility to handle confidential informationStrong attendance, performance and adherence to policies are essential for this roleHave appropriate remote work set-up - a quiet space with no distractions. Access to stable/secure mobile phone coverage and high-speed internet connection essential.Apply today if you would like to work in a fun and dynamic team within a positive and supportive environment that promotes a work-life balance.You must have authorisation to work in IrelandThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Abtran is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are committed to equality of opportunity and operate non-discriminatory practices in relation to access to employment, conditions of employment, access to training and experience, promotion and classification of posts. All employment decisions at Abtran are based on business needs, job requirements and individual qualifications, without regard to gender, civil status, family status, sexual orientation, age, disability, race, religion, and membership of the Traveller community.