This is an excellent opportunity for a Customer Care Specialist to join our team. The successful candidate will be responsible for delivering exceptional support to our customers.
The role involves managing complex customer cases from start to finish, communicating clearly in English and French, both spoken and written, and collaborating with other departments and product teams to resolve queries.
Key Responsibilities:
* Provide consultative support to customers
* Manage customer cases from start to finish
* Communicate clearly in multiple languages
* Collaborate with internal teams
* Ensure high levels of customer satisfaction
* Demonstrate flexibility and resilience
Your Profile:
* Fluency in French and English (written and spoken)
* Previous experience in customer-facing roles
* Strong critical thinking and problem-solving abilities
* Proactive and customer-focused mindset
* Comfortable working flexible hours
Location:
* Remote or hybrid in Dublin Office
Benefits:
* Annual bonus scheme
* Healthcare and pension scheme
* Other perks and benefits
If you are passionate about delivering top-tier support, this role may be for you.