We are seeking an exceptional individual to join our customer service team. As a Customer Service Professional, you will be responsible for delivering outstanding service to our customers across all channels.
Key Responsibilities:
* Provide efficient and effective customer service, handling a variety of service requests as first point of contact within allocated response times.
* Provide accurate information and advice to customers on the services we offer.
* Develop an excellent understanding of our organisation's operations and support customers directly with that knowledge.
* Work across teams to secure updates and outcomes for customers.
* Ensure that call activity is in line with set targets for call handling and customer satisfaction.
* Understand and address customer needs, supporting understanding amongst colleagues delivering and developing services.
Required Skills and Qualifications:
* A strong ability to provide excellent customer service
* An excellent communication and interpersonal skill
* The ability to work effectively in a team environment
* A high level of organisational skills
Benefits:
* Opportunities for career development and growth
* A competitive salary and benefits package
* A supportive and collaborative work environment
Other Information:
This job description is not definitive or restrictive and will be subject to periodic review.