IT & Application Support Engineer
Location: Belfast
Salary: £28,000 - £32,000
Type: Full-time | Office-based
An established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This is a hands-on role supporting day-to-day IT issues and business-critical systems, ideal for someone who enjoys problem-solving and working closely with end users.
The Role
You will act as a first point of contact for IT and application-related issues, supporting users across the business. The role involves a mix of general IT support and application support, requiring strong communication skills and a structured troubleshooting approach.
Key Responsibilities
* Provide 1st line IT and application support to internal users
* Troubleshoot hardware, software, and system issues
* Support internal business systems and applications
* Communicate clearly with users, keeping them updated on progress
* Escalate issues where appropriate and work with wider IT teams
* Run basic SQL queries to help investigate application issues
Experience & Skills Required
* Minimum 2 years' experience in a 1st Line IT Support or Application Support role
* Strong customer-facing and communication skills
* Logical, methodical approach to problem-solving
* Confident supporting a wide range of users
* Basic SQL knowledge is essential
Salary & Benefits
* £28,000 - £32,000 depending on experience
* 34 days annual leave (including statutory days)
* Private healthcare
* Pension scheme
Working Pattern
* Monday to Friday, 9:00am - 5:30pm
* 1-hour lunch
* Fully office-based in Belfast
Interview Process
* Two interview stages
* Short SQL test (completed remotely, approx. 30 minutes)