Your new role as a Financial Services Representative involves delivering exceptional customer experiences in a fast-paced banking environment.
Key Responsibilities:
* Greet and engage with customers, providing guidance on self-service options or referring them to senior staff as needed.
* Handle basic customer queries and complaints, directing complex issues to senior team members for resolution.
* Utilize iPads to update customer information, process transactions, and identify sales opportunities.
* Cash handling and management of cash and cheque lodgements at the Teller desk as required.
Requirements:
* Proven customer service experience with a high standard of service delivery.
* Ability to work effectively in a busy environment, maintaining a resilient and adaptable mindset.
* Excellent communication and interpersonal skills, with a strong focus on teamwork.
* Proficiency in using digital platforms and technologies to drive business outcomes.
You will receive comprehensive on-the-job training and development opportunities, joining a diverse and inclusive organization. The annual holiday entitlement comes with a highly competitive hourly rate.