Business Operations Specialist
Our client is a leading insurer seeking a Business Operations Specialist to support and strengthen its Claims function. This is a hands-on, problem-solving role focused on improving processes, fixing operational pain points, and turning data and insight into practical, measurable change.
Working closely with senior management and cross-functional teams – Finance, Underwriting, IT Risk, Compliance - you'll operate at the intersection of business analysis, MI, operations, and change, helping to improve efficiency, transparency, and service delivery across Claims. This role offers strong exposure, real autonomy, and the opportunity to make a visible impact.
The successful candidate will be solution-focused, analytical, and comfortable operating between MI, Business Analysis, Project Management, and operational delivery.
What You'll Do
* Develop a deep understanding of processes, systems, and data flows across the wider business
* Identify inefficiencies, risks, and improvement opportunities, and support the implementation of sustainable solutions
* Manage small projects and workstreams, ensuring delivery is prioritised and on track
* Work with the Claims Business Support team to analyse data, identify trends, and develop early-warning indicators to support decision-making
* Investigate operational issues and develop practical solutions, including process changes and system enhancements
* Participate in workshops to gather requirements, review processes, and clearly document proposed solutions
* Build strong working relationships with Finance, Underwriting, Operations, IT, and other internal teams
* Represent the Claims function on cross-departmental initiatives, ensuring Claims requirements are understood
* Communicate clearly with stakeholders to support alignment, transparency, and successful implementation of change
* Support the Management Team with ad-hoc projects and initiatives as required
* Contribute to wider organisational projects, gaining exposure to senior stakeholders, MI, and technical change delivery
What We're Looking For
* A relevant third-level qualification demonstrating strong analytical and logical thinking (e.g. business, accountancy, engineering, business analysis or similar)
* Experience in a regulated environment is desirable (insurance or financial services experience beneficial but not essential)
* Proven experience in operational process improvement, systems optimisation, or cross-functional delivery
* Strong analytical capability with proficiency in Microsoft Office (Excel and PowerPoint essential; Power BI advantageous)
* Excellent communication and stakeholder management skills, with the ability to build trust and influence outcomes
This is an excellent opportunity for someone who enjoys fixing issues, improving how things work, and supporting teams through change, with visibility, responsibility, and scope to grow.
If you are interested please apply via the link or apply directly to
All applications will be treated in strict confidence.