We have an exciting opportunity for a Reservations Agent to join the team at the 5-star Lyrath Estate in Kilkenny.
Objective of the Role:
Reporting to the Revenue Manager, the Reservations Agent will be responsible for maximising hotel revenue and guest satisfaction by receiving, handling and processing guest reservations under the direction of the Revenue Manager.
Main Responsibilities of the Role:
To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Estates facilities.
To ensure that we maximise yield through occupancy and rate.
To liaise with reception to resolve any queries from guest billing.
Handle telephone, email, and online reservation enquiries promptly and professionally
Maximise room sales and revenue by upselling hotel services and packages
Accurately input, update, and manage guest bookings in the reservation system
Respond to guest queries and requests in a timely and friendly manner
Liaise with the front office, sales, and housekeeping teams to ensure smooth guest stays
Maintain comprehensive knowledge of room types, packages, hotel facilities, and local attractions
Assist with group bookings and corporate accounts as required
Follow all departmental procedures and policies to maintain high service standards
The Successful Candidate:
Must have a positive outlook and a passion for hospitality and guest satisfaction
Must have previous experience in a customer facing role
Strong oral and written communication skills are essential
Must have a high level of computer literacy
Must be able to work in a busy team environment
Previous use of Hotsoft is an advantage.
What we offer:
Competitive Remuneration
Complimentary meals while on duty
Complimentary car parking on site
Discounted Employee Accommodation Rate
Discounted Friends and Family Rate
Discount on food if dining in the hotel
Discount on all Spa treatments
Employee Referral Programme
Discounted Gym Membership
Christmas Savings Scheme
Educational Assistance Programme
If this sounds like your ideal next role - we look forward to receiving your application.