We are seeking a highly skilled Technical Account Manager to provide exceptional support for our integration ecosystem between Marketplace Hubs (Integrators) and Amazon's marketplace in EU.
As a Technical Account Manager, you will be responsible for deep diving into a wide variety of integration cases, finding the root cause, and addressing the best solution internally or with our partner Integrators.
Key Responsibilities:
* Handle 1st level support cases of multiple stakeholders (Integrators, Sellers and Amazon's internal teams)
* Constantly interact with focal points in each Integrator to quickly solve issues
* Have knowledge of the SP-APIs and the main particularities of our integrations
* Analyze integration logs and technically find out what needs to be done
* Work directly with architects to help reproduce and resolve customer issues
* Understand pain points on the customer point of view and effectively adjust communication between technical and business
* Work on critical, highly complex customer problems that may span beyond integration issues
* Update and expand our Knowledge Database
* Drive customer communication during critical events
BASIC QUALIFICATIONS:
* Experience scripting or coding
* Experience communicating effectively with senior leadership
* Experience in solving complex technical problems
* Excellent written and verbal communication skills; able to explain complex concepts simply
* Ability to drive successful projects with a wide range of people at all decision-making levels
* Ability to thrive in an ambiguous environment
* Highly organized and results oriented
PREFERRED QUALIFICATIONS:
* Ability to work with legal, product, and internal business owners to reach mutually beneficial agreements
* Strong business judgment, proven ability to influence others
* Creative, has initiative, and can constructively advocate on behalf of the customer
* Experience in retail and/or a technology / eCommerce business preferred but not essential