We're seeking a passionate Guest Experience Manager to create unforgettable experiences for every visitor. In this role, you will lead the guest experience strategy, champion hospitality excellence, and inspire guest-facing teams to deliver exceptional service at every touchpoint.
Key Responsibilities:
* Lead and develop high standards of guest hospitality, service, and experience across all visitor touchpoints
* Inspire and coach guest-facing teams, including visitor centre, security, cleaning, and retail staff
* Manage guest data capture, analyse insights, and share recommendations to improve service
* Identify opportunities for continuous improvement in service delivery and experience excellence
* Stay up to date with trends in the "Experience Economy" and optimise technology to engage and retain guests
* Plan and allocate team resources to meet guest needs, seasonal activities, and special initiatives
* Oversee and report on visitor centre budgets
* Collaborate with Marketing, Retail, Partnerships, and Operations to align initiatives and deliver seamless guest experiences
* Support projects and events through planning, task force coordination, and milestone management
What We're Looking For:
* Experience in luxury retail or hospitality, with a passion for delivering exceptional guest experiences
* Strong leadership skills with the ability to inspire and motivate diverse teams
* Innovative mindset and commitment to continuous improvement
* Cultural awareness and ability to manage expectations of international guests
* Excellent interpersonal, communication, and stakeholder management skills
* Ability to multitask, work under pressure, and deliver both operational and strategic projects
* Self-confident, proactive, and able to work independently
* Strong presentation skills and ability to share insights compellingly
If you're a motivational leader with a passion for hospitality and guest experience excellence, this is your opportunity to make a real impact.
To find out more about this role please call us on
Job No:
9506EK