Job Title: Night Porter
We are looking for a dedicated Night Porter to join our growing hospitality team. In this role, you will play a vital part in ensuring the safety, security, and comfort of our guests during the evening and overnight hours.
Responsibilities:
1. Ensure the safety and security of the hotel premises and guests by conducting routine patrols and monitoring security systems.
2. Provide exceptional customer service by answering questions, addressing concerns, and fulfilling requests promptly and professionally.
3. Maintain cleanliness of the lobby, public areas, and back-of-house areas as needed.
4. Assist guests with luggage upon arrival and departure.
5. Operate the switchboard and respond to guest inquiries courteously.
6. Set up and prepare function rooms for breakfast or events.
7. Report maintenance or security issues to the relevant personnel.
8. Complete all paperwork and logs accurately and efficiently.
Essential Qualifications:
1. Minimum of 1 year experience in customer service or hospitality.
2. Excellent communication and interpersonal skills.
3. Strong attention to detail and task prioritization skills.
4. Ability to work independently and as part of a team.
5. Availability to work evenings, weekends, and holidays.
Desirable Qualifications:
1. Experience with Opera Cloud front office operations.
2. Knowledge of night audit processes.
Benefits:
* Free meals during shifts.
* Free gym and pool membership.
* Discounts on spa treatments and products.
* Discounted employee rates for bed & breakfast stays.
* Favorable friends & family rates.
* Employee discounts on food and occasions.
* Educational support.
* Opportunities for promotion within the iNUA Collection and Radisson Hotel Group.
* Free Employee Assistance Programme.
Join us at The iNUA Collection, a proud member of the Irish Hotel Federation Quality Employers Programme, and enjoy a positive, respectful, and growth-oriented work environment.
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