The K Club, a captivating leisure destination nestled in the lush Irish countryside just outside Dublin, is seeking a Front Office Manager to join our Front Office Team.
About the Role
As Front Office Manager you will oversee day‑to‑day operations of the Front Office Department, training and motivating the Reception, Concierge, Guest Services, Transport, and Front Gate teams, ensuring high guest satisfaction and accurate billing.
Key Responsibilities
* Maintain the day‑to‑day operations of the Front Office Department
* Train, develop and motivate the Front Office Team including Reception, Concierge, Guest Services, Transport and Front Gate teams
* Ensure a high level of guest satisfaction through professional, friendly, and efficient service
* Be responsible for guest billing, ensuring all activities and room charges are charged correctly
* Respond to guest requests, assessing needs and tailoring solutions to achieve maximum guest satisfaction
* Represent the team at internal meetings & briefings when required
* Work closely with the Reservations Team to ensure all details and room allocations are correct
* Monitor room rates, occupancy, and revenue performance, collaborating with revenue management and sales to optimise profitability, controlling operational costs and cash handling, reporting weekly on Open PM, and attending weekly payroll meetings to report on staffing
* Coordinate with all departments to ensure smooth guest service, clearly communicate hotel policies to staff, and contribute to operational planning through active participation in management meetings
What We’re Looking For
* Previous experience in a similar role is essential
* Experience in a 5* luxury environment is advantageous
* Motivating leader with strong communication skills
* Passion and genuine interest in customer service
* Experience working with Opera is advantageous
Benefits & Perks
* Staff transport to work outside public transport hours within the local area
* Ongoing investment in personal development with access to internal and external training programmes
* Opportunities to progress your career
* Monthly recognition programme
* Employee Assistance Programme
* Monthly service charge payment
* Bike to Work Scheme
* Discounted local gym membership
* Social eventsUniform
* Meals while on duty
* Discounts on stays at the resort and on food & beverage for you and your family and friends
* Life Assurance
Data Retention
All applications and CVs submitted for this role will be kept on file for 12 months. If you do not wish for your data to be held after the application process is closed, please indicate this when submitting your application.
The Human Resources Team, The K Club
#J-18808-Ljbffr