An Amazing Career Opportunity for an Order Management, Manager (Fixed Term Contract – 12 months)
Location: Galway, IRE
Job ID: 37678
As the Order Management Manager, you will be the driving force behind the success of EMEA Fulfillment Operations, ensuring seamless coordination and exceptional performance across various functions. This pivotal role involves strategic leadership, overseeing the end-to-end flow of customer orders, and fostering cross-functional collaboration. You will continuously enhance performance through the development and implementation of KPIs, performance management, and the adoption of innovative tools and technologies. Leading critical projects, you will play a key role in achieving the company's growth strategy. Join us to make a significant impact, drive excellence, and be part of a dynamic team that values your contributions and supports your professional growth.
Who are we?
HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
Physical Access Control Solutions (PACS):
HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
This is more than just a job – it's your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
Are you ready to make a difference? Join us and help shape the future of security.
As our Order Management, Manager, you'll support HID's success by:
* Being responsible for the overall safety, quality, policy compliance, delivery, and productivity performance of the order entry, production control and scheduling team members, including tools and processes necessary to achieve their goals.
* Being responsible for the selection, professional development, performance, motivation and satisfaction of all order entry, production control and scheduling employees.
* Development of KPIs to objectively identify and measure business pain points to subsequently implement improvements needed to meet prescribed company objectives, including but not limited to cost savings, capabilities expansion and customer satisfaction
* Development of procedures that provide solutions to systemic problems that jeopardize the continuous flow of customer's orders and products.
* Remaining knowledgeable and act as subject matter expert regarding changes in technology to continuously improve and transform the order entry and production control operation performance.
* Overseeing the training program to effectively and efficiently on-board new order management team members.
* Development of headcount and capacity plans that enable a sustainable, scalable, and agile order management organization.
* Creating and presenting business cases and reports as necessary to senior management
* Being responsible for the alignment of order intake and production capacity to achieve the company revenue goals
Your Experience and Background include:
* Bachelor's Degree in Business, Engineering, or related field an advantage.
* >5 years of combined order entry, production planning and scheduling experience, preferably in manufacturing, warehouse or 3PL environment
* Proficiency in analytics, planning, & backlog management.
* Previous experience of Global Order Promise (GOP), Oracle, Esker an advantage
* Comfortable developing effective and fruitful relationships with other leaders and professionals
* Adept at communicating at all levels in the organization, written and verbal
* Able to establish priorities and multi-task
* Possess professional business demeanor.
* Highly organized, methodical, critical, and approachable.
* Adaptable, able to work efficiently under pressure and highly comfortable working with ambiguous and dynamic situations
* Previous experience of working within a busy customer service/order management department, helping to achieve excellent time management, efficient prioritization and delivering on all KPI's is essential
* Ability to effectively communicate in the English language verbally and in writing.
* Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
* Familiar with operating systems, such as Windows, etc.
* Previous experience of using the Oracle system would be a distinct advantage.
What we can offer you:
* Competitive salary and rewards package
* Competitive benefits and annual leave offering, allowing for work-life balance
* A vibrant, welcoming & inclusive culture
* Extensive career development opportunities and resources to maximize your potential
* To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
Why apply?
* Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don't need to check all the boxes. If you have most of the skills and experience, we want you to apply.
* Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
* Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity. If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.