Absolute Hotel are recruiting a Full Time Reservations Agent.
Responsible to: Revenue & Reservations Manager
Main Purpose of the Job: Primary focus on reservations: will be expected to provide cover for the Front Desk as required. To adhere to the Absolute Hotel Brand Standards and provide excellent guest care.
This role will suit an individual who has Hotel Front Office Experience either in Reception or Reservations and who has ideally used the Opera Operating System previously.
AREA OF KEY FOCUS
* To be accountable for the Individual Reservations Process.
* Adherence to and completion of Daily Reservations Task List.
* Management of Emails: To ensure and accurate, professional and timely response to all emails.
* Upselling: to actively seek to enhance the guest experience and gain revenue by upselling at every possible opportunity.
* Product Knowledge: To gain a thorough understanding of the Absolute Hotel product and communicate clearly and positively with guests to enhance their experience.
* Intercommunication: To communicate clearly and positively within you own department and within the whole Hotel.
* Team: To actively play a role in the Front Office and Reservations Team and to assist your colleagues where possible.
* No Shows and Cancellations: To be checked, charged and cancelled on Third Party Websites.
The ideal candidate will have:
* A years experience in a similar role.
* Ideally has used Opera or similar operating systems.
* Customer service experience would be beneficial.
The benefits of working for the Absolute Hotel are:
* Excellent career progression opportunities
* Free meals on duty
* Discount in our sister property
Applicants must be able to attend an interview in Limerick.
Please apply with your Full CV.
Job Types: Full-time, Permanent
Pay: €13.65-€14.50 per hour
Experience:
* Hotel: 1 year (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person