OverviewFully on-site (one single client) Dublin 22 Location – Candidates must be based in Dublin area and hold full working rights. €55k-€60k/year + benefits & professional growth.ResponsibilitiesDeliver onsite Level 2 IT support in a dedicated client environment.Troubleshoot and resolve issues across hardware, software, systems, and networking.Support and administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory.Manage user accounts, permissions, and security configurations.Coordinate with internal Level 3 support engineers and project delivery teams.Maintain accurate system documentation, incident logs, and operational processes.Follow and contribute to company procedures and service delivery standards over time.Develop strong working relationships with client stakeholders and departmental leaders.Conduct regular service reviews and provide updates on system and support performance.Identify opportunities for service enhancement, optimisation, and risk reduction.Ensure technology solutions support and align with business goals.Contribute to IT planning, lifecycle management, and roadmap discussions.QualificationsMinimum of 3–5 years’ experience in a Level 2 IT Support role or a similar technical support position.Strong practical experience supporting Microsoft 365 environments.Solid understanding of:Windows 10/11Active Directory & Azure Active DirectoryExchange Online, SharePoint & Teams administrationEndpoint management (Intune experience preferred)Networking fundamentals, including TCP/IP, DNS, and DHCPPrevious experience working within an MSP environment is considered desirable.Excellent communication and stakeholder management abilities.Confidence explaining technical concepts clearly to non-technical users and stakeholders.Strong analytical thinking and problem-solving capabilities.Professional presence appropriate for engagement with executive-level contacts.Highly organised with excellent documentation and record-keeping skills.Relevant third-level qualification in Information Technology, or equivalent experience.Industry certifications are highly desirable (Microsoft 365 Certified (Associate or Expert level), ITIL Foundation, CompTIA Network+ / Security+, Microsoft Azure certifications).
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