Head of Credit Operations
The position involves overseeing and managing the company's credit control function, ensuring effective credit risk management, continuous process improvement, and automation. The successful candidate will have extensive experience in credit control management with a proven track record of leading teams.
Key responsibilities include:
* Monitoring, approving, and reviewing credit terms for new and existing accounts.
* Managing the credit insurance relationship.
* Negotiating new customer terms and conditions, including deposits, securities, and insurance cover.
* Developing and maintaining the provision policy.
* Approving monthly or weekly bad debt write-off requests.
* Reviewing and managing the refund request policy and overseeing refund processing.
* Designing and implementing team KPIs to drive efficiency and effectiveness.
* Providing weekly and monthly performance reports.
* Conducting unallocated cash reviews and implementing strategies to reduce outstanding amounts.
* Acting as the primary escalation point for all stakeholder concerns.
For more information and confidential discussions regarding this Head of Credit Operations role, please submit your CV via the provided link. All applications will be handled in strict confidence.