Job Summary:
The Unscheduled Care Lead will provide strategic support to the Senior Management Team and Clinical Directorates at Naas General Hospital, enhancing quality, safety, and efficiency of unscheduled care services. This role involves leadership in improving unscheduled care pathways and performance, including urgent and emergency care services.
The post holder will be responsible for tracking, analysing, and reporting key performance indicators (KPIs) in alignment with HSE targets, such as ED wait times, 9-hour and 24-hour breaches, and the proportion of patients aged 75+ waiting more than 24 hours in the Emergency Department.
A particular emphasis will be placed on the early identification and prioritisation of patients over 75 years of age, ensuring compliance with the National ED Taskforce recommendations and Age-Friendly Hospital standards.
Key Responsibilities:
* Provide strategic support to the Senior Management Team and Clinical Directorates
* Lead the improvement of unscheduled care pathways and performance
* Track, analyse, and report KPIs in alignment with HSE targets
* Work closely with multidisciplinary teams to support the progression of clinical pathways, service integration, and the resolution of operational challenges
Requirements:
Clinical Background:
* Grade VI level or equivalent (clinical or administrative) CNM 1 or above, with relevant experience in hospital operations
* Clinical background (e.g. nursing, allied health, or medical), enabling effective engagement with multidisciplinary teams and supports the progression of clinical pathways
Leadership Skills:
* Strong leadership and interpersonal skills, experience in implementing and managing complex change and quality improvement initiatives, and possess extensive knowledge of unscheduled care and patient flow dynamics within an acute healthcare setting
Eligibility Criteria:
* Currently employed by the HSE, TUSLA, other statutory health agencies*, or a body which provides services on behalf of the HSE under Section 38 of the Health Act **** as per Workplace Relations Commission agreement
* Not less than two years satisfactory experience either in that office or in an office at a level not lower than that of Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act ****
Health and Character Requirements:
* Full competence and capability to undertake the duties attached to the office
* Good character