We are seeking a skilled and experienced Front Office Operations Manager to join our team.
About the Role
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service, managing front office operations, and leading a high-performing team.
Main Responsibilities
* Manage all aspects of front office operations, ensuring seamless guest experiences
* Lead, train, and supervise the front office team, fostering a culture of excellence and continuous development
* Maintain and monitor front office financials, ensuring accurate records and efficient management
* Liaise with other departments to ensure smooth room turnovers, accurate room status, and prompt guest services
* Handle guest feedback and complaints, ensuring prompt resolution and follow-up
Requirements
* Ideally 3+ years experience in a similar role, with training provided for the right candidate
* Excellent written and spoken English skills, with strong communication and interpersonal abilities
Benefits
* Opportunity to work in a dynamic and award-winning hospitality environment
* Potential for career growth and professional development
* A competitive compensation package, including benefits and perks