Here at Paul Byron Shoes, we are currently recruiting enthusiastic and talented Omni Channel Customer Service Specialists to join our fast-growing and dynamic Head Office Team.
Working with our E-commerce and store teams you will be instrumental in developing and maintaining high levels of customer engagement and satisfaction while also participating in ad-hoc projects assigned by the Website Manager.
This is not a remote position .
Responsibilities: Provide customer support via email and telephone and live chat.
General administration.
Provide relevant advice to customers primarily by phone but also through other communication channels as required - including email, web chat and social media platforms.
Be a key member of the Web Team, focused on optimising customer experience to drive digital conversion and sales.
Develop a good working knowledge of the stock, working in conjunction with other e-commerce staff and warehouse managers.
Liaise with Stores regarding customer Service issues Process and respond to customer WhatsApp and telephone orders in a timely manner.
Requirements: Previous Customer Service Experience preferred.
Strong attention to detail and processes.
Organised- able to work to deadlines under pressure Strong interpersonal and communication skills - capable of working closely with many different areas of the business.
Knowledge of marketing tools an advantage.
* Proficient in IT Skills - Excel, Word, PowerPoint Job Types: Full Time Variable, Permanent Pay: €***** per hour Expected hours: minimum ******* per week Benefits: Employee discount Schedule: Mainly Monday to Friday with some Saturdays required.
Experience: Customer Service: 1 year (preferred) Work Location: In person