Overview
Member Services Officer - Administration Permanent at Life Credit Union. This is a full-time, permanent role (37.5 hours per week) based at the Newbridge branch, with hybrid work considered after successful training.
Responsibilities
* Processing digital membership applications and handling member queries via phone and online channels.
* Assisting with digital current account applications and providing ongoing support to account holders.
* Managing and processing electronic payment files to ensure smooth transactions.
* Handling all online and email correspondence from members efficiently.
* Overseeing the deceased account and account transfer processes with sensitivity and accuracy.
* Answering external membership queries and processing card payments over the phone.
* Performing general administrative tasks to support the smooth operation of the Member Service Hub.
* Co-operating with the manager in the development and/or implementation of new technology or services.
* Being aware of and compliant with procedures, legislation and regulations governing Credit Union operations.
* Complying with Health & Safety regulations as directed by the credit union.
* Undertaking such other reasonable and lawful duties as assigned by the manager.
Education, Skills & Experience
* Possess a QFA or APA qualification, or be willing to obtain the qualification if not already held.
* Strong communication and interpersonal skills; able to engage effectively with members and colleagues.
* Collaborative team player with a proactive, can-do attitude.
* Customer-focused with a friendly, professional, and helpful approach at all times.
* Exceptional accuracy and attention to detail; high-quality work.
* Ability to work under pressure while managing multiple tasks efficiently.
* Self-motivated and able to work independently; take initiative when needed.
* Adaptable and flexible to changing business needs.
* Minimum education: Leaving Certificate or equivalent qualification.
* Proficiency in Microsoft Office, particularly Word, Outlook, and Excel.
* Strong problem-solving skills with the ability to assess situations and find effective solutions.
* At least 12 months of work experience in a team-oriented environment.
* Life Credit Union is committed to attracting a diverse range of backgrounds, skills, and abilities to enhance member service.
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