Overview
Cohesity is the leader in AI-powered data security.
We serve over 13,600 enterprise customers, including more than 85 of the Fortune 100 and nearly 70% of the Global 500.
Cohesity, formed from the combination of Cohesity with Veritas's enterprise data protection business, secures data on premises, in the cloud, and at the edge.
Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We've been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture.
Want to join the leader in AI-powered data security?
This is a leadership role to manage and lead a team of Customer Success Engineers who solve complex customer challenges, leverage their expertise to optimize Cohesity solutions for maximum efficiency and ROI, and provide guidance to ensure smooth integration of Cohesity solutions aligning with customers' IT strategy.
This role requires a strong understanding of our technology, leadership skills, industry best practices, strategy and tools, exceptional customer and internal relationships, strategic problem solving, sales cycle awareness, and the ability to understand where data management and security technology meets business needs.
We are looking for someone passionate about customer success who can deliver measurable business impact for Cohesity's enterprise customers, and champion operational and technical excellence.
This role reports to the VP of EMEA Customer Success and will align resources to support customer needs within the area of responsibility and work to achieve operational targets.
How you'll spend your time here
Recruiting, inspiring, and managing a team of high-performing Customer Success Engineers, fostering a culture of continuous learning and collaboration.
Building a culture that emphasizes collaborative problem-solving, proactive technical guidance, and seamless integration of Cohesity solutions into customer environments, driving maximum ROI.
Guiding the team in professional certification and readiness to address emerging customer challenges.
Serving as a technical SME for Cohesity technologies and guiding Customer Success Engineers through escalations and processes as needed.
Managing the delivery of Customer Success Engineer commitments to customers and maintaining a high level of customer satisfaction across services.
Defining and monitoring performance metrics for the CSE team, ensuring efficient utilization of delivery days and service resources.
We'd love to talk to you if you have many of the following
Experience and expertise in building and running Technical Customer Success teams
Relevant Bachelor's degree and/or equivalent experience
5+ years of people leadership experience with a track record of advancement in related roles: Customer Success, TAM, CSE, Solution architecture, Product management, Pre-Sales, Escalation Management, Professional Services
Experience and expertise in Customer Success strategy, best practices and tools
Strong people leadership skills
Strong written and verbal technical communication skills for internal and external audiences (including C-level)
Domain knowledge in Data Protection, Data Security, Storage, Virtualization, Cloud, or related technology pillars
Strong quarterbacking skills: project management, ownership, urgency, planning, and escalation when vital
Demonstrated leadership attributes: talent builder, data-driven, owner mentality, creative thinker
Executive presence, confidence, and humility to listen to customers and stakeholders
Ability to drive decisions through collaborative alignment
Experience with SFDC; Gainsight is a plus; adept at creating reports and dashboards
Desire for continuous learning and improvement
Enthusiastic and creative leadership with the ability to inspire others
Ability to leverage AI tools to enhance productivity and decision making
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Equal Employment Opportunity Employer (EEOE): Cohesity is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at *******COHESITY or ****** for assistance.
In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g., within a forty-five (45) minute average travel time) work out of core offices 2-3 days a week.
Interested candidates based outside of designated areas are welcome to apply, provided they have the right to work in the job location.
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