Job Title: Sales Assistant - Trade Counter
We are seeking a highly skilled and motivated Sales Assistant to join our trade counter team. As a Sales Assistant, you will be responsible for providing exceptional customer service, responding to sales enquiries, and maintaining high standards of customer care.
Key Responsibilities:
- Respond to sales enquiries either by phone or over the counter, provide advice, information, quotations, and understand customers' expectations and needs.
- Offer alternative products, up-sell where possible, promote own brands, and cross-brand sales.
- Keep customers updated on orders and deliveries, monitor quotes won/lost, and maintain accurate records.
- Assist with stores/deliveries as and when required, stay updated with product knowledge, and adhere to health, safety, and environment rules and regulations.
Required Skills and Qualifications:
- Previous customer-facing experience in a trade environment is essential.
- Must be extremely customer-focused, results-driven, flexible, and possess a full clean valid driver's license.
- Proficiency in computers is required.
Benefits:
- Competitive remuneration package including bonus scheme (performance-related).
- Monday to Friday working hours, plus Saturday rotation (9-12 pm), with hours worked paid at time + half.
- Employer contribution to pension scheme, 21 days annual leave increasing to 25 with length of service, EAP (Employee Assistance Programme), wellness initiatives, life cover, store discount, further education support, training & development, career progression, Benefix (Employee Benefits, Wellbeing, and Discounts Platform), GoodHabitz (platform providing unlimited access to a wide range of interactive online courses enabling development of new soft skills).