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Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless guest experience?
Reporting to the Food & Beverage Manager, you’ll be a key member of the Food & Beverage team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive in the Bar & Restaurant, until the minute they leave (if they can bring themselves to do that).
What it looks like.
* Creating tell-your-mates experiences that make guests want to keep coming back
* Being a friendly face and go-to person for guests in the Bar & Restaurant
* Taking orders and payments
* Serving food from the kitchen to guest tables
* Managing restaurant reservations and queries online, by email, on the phone and in person with a can-do attitude
* Being empowered to use your initiative when dealing with guest complaints or operational challenges
* Being an active member of the team in meetings and development sessions
* Supporting the management team in ensuring our apartments stay looking fresh
* Being happy working both on your own and as part of a team
* Actively looking for opportunities to grow revenue including identifying upselling opportunities
What You Will Need...
* Experience in a customer-facing role, previous F&B Experience preferred
* Intuitive customer service
* Natural influencing skills with a knack for managing expectations
* Proven sales ability
* Reliable decision-making
* Confidence to act quickly and take smart risks based on insight
* Strong grasp of spoken and written English
* Impeccable attention to detail
* Confidence using IT systems and software (Especially POS and Ordering systems)
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Events Services
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