ICT Customer Service Exec - Application Registry - (National) Unijobs on behalf of our public sector client have a requirement for a suitably skilled Customer Service Executive Officer to join their team.
The duration of this post is 12 months initially with possible extensions thereafter.
This role will be a Flexible/Hybrid working arrangement.
You can work from anywhere in Ireland, but the successful candidate must be available to attend client sites when required.
Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €28.04 per hour based on an annualised salary of €51,206 You will accrue 30 days annual leave per year and paid Bank Holidays.
Access to appropriate transport with a full Driving Licence is essential to fulfil the requirements of this role.
Roles & Responsibilities: Populate and maintain data in organisations Application Registry Validate and Manage Data from various Sources Develop good customer relationships through excellent customer service.
Maintain up-to-date service support documentation.
Assist in the prioritisation of daily workload to ensure that users receive sufficient and timely support.
Establish with the designated Line Manager agreed objectives for the performance of the functions for which he/she is responsible.
Work with external partners in a proactive and efficient manner.
Maintain up-to-date knowledge of operations procedures and standards.
Report to senior managers on any issue that could significantly impact the business and perform other duties as assigned from time to time.
Utilise the service desk call tracking system as appropriate.
Support the life cycle management of Applications and other standard processes.
Comply with organisations ICT and security policies and practices.
Carry out functions / duties as assigned by the line manager.
Demonstrate pro-active commitment to all communications with internal and external stakeholders Experience of working collaboratively with internal and external stakeholders as relevant to this role.
Experience of contributing to the planning and delivery of project tasks and activities Experience in working as part of a team Excellent Administration Skills Successful Candidates will be responsible for specific functions with Application Registry Data Analytics which will involve ensuring reliable and accurate data that will encompass various aspects such as accuracy, completeness, consistency, timeliness, and relevance.
Power BI Reporting skills desirable.
Test Management including User Acceptance Testing involving Production and Test environments.
Testing on all functionality and data alignment and Maintenance of the Issue Log - reporting, documenting and UAT any bugs or new functionality needed for the Application Registry.
Stakeholder Engagement maintaining relationships with various ICT and Business Stakeholders and achieving efficiencies through Continual Service Improvements Skills & Business Competencies: Effective communication and interpersonal skills including the ability to present information in a clear and concise manner.
Strong written communication skills.
The ability to build and maintain relationships with a variety of stakeholders.
Excellent planning and organisational skills including using computer technology effectively.
The ability to manage deadlines and effectively handle multiple tasks.
The ability to manage within allocated resources and a capacity to respond to changes in a plan.
The ability to appropriately analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate.
Initiative in the resolution of complex issues.
The ability to recognise when it is appropriate to refer decisions to a higher level of management.
A capacity to develop new proposals and recommend decisions on a proactive basis.
Flexibility, problem solving and initiative skills including the ability to implement change.
The ability to work both independently and as part of a team The capacity for management responsibility and initiative.
Motivation and an innovative approach to the job within a changing working environment.
Awareness and appreciation of the service user.
A commitment to promoting and maintaining high work standards.
A commitment to providing a professional service to internal and external stakeholders.
Education: Third Level Education Qualification *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Unijobs is an equal opportunities employer Skills: Data Analytics Power BI User Acceptance Testing UAT Stakeholder Engagement ICT Communication Skills Benefits: 30 days' annual leave