We would like to invite applications for the following;ALS Scheduling / Support Officer12 months Fixed Term – 39 HoursRanked 2nd in The Irish Independent "Ireland's Best Employer 2025" listIWA is committed to promoting, maintaining and adding to our diverse and inclusive work environmentTo support the Assisted Living Service team to ensure a high-quality person-centered continuous service.The person will assist and support the coordinators with scheduling together with managing and monitoring the daily operation and expansion of the service.There are a number of key relationship's which should be fostered and developed primarily with the Assisted Living Service team, other Association staff as well as direct contact with people who use the service, and external contacts as directed by the coordinator.Main Duties and ResponsibilitiesThe successful candidate will carry out the following duties in line with the Associations standards and strategic objectives and as directed by the coordinator:Support the implementation of high-quality person-centered servicesAssist with scheduling and matching member requirements with existing Personal Assistant staff and source reliefSupport the setting up of new services from referral to commencementSupport monitoring and evaluation of servicesSupport all aspects of recruitment, selection, induction and training and development for the services staffImplement effective staff rosters to ensure continuous service delivery, managing absences, leave and training gapsMaintain direct contact with members and staffEnsure Health Safety standards and practices are maintained including undertaking risk assessmentsSupport the operation and development of Personal Assistant support meetings.Carry out day-to-day administrative duties using the service systems (CRM/Focalpoint/People Planner etc.)Participate and lead project initiatives in consultation with team managementCarry out any other relevant and appropriate duties as may be reasonably assigned from time to time by the Service CoordinatorPERSON SPECIFICATIONTraining, Experience and QualificationsMinimum qualification at QQI Level 6 or higher such as QQI Supervisory Management Skills, BA in Social Care, Allied Health, Community Development, Disability, Business Management is requiredExperience in scheduling and monitoring/evaluating services is essentialAt least 1 year of previous experience in a similar role is highly desirableExperience of working with people with disabilities is highly desirableExperience of Quality systems and maintenance of same desirableKnowledge and SkillsKnowledge and experience of community-based disability services is requiredExcellent communication and interpersonal skills are a mustStrong planning and organisational skills, the ability to prioritise various commitments and manage time effectively are requiredAbility to make operational decisions and good problem-solving skills are essentialExcellent IT skills are a must; knowledge of CRM and/or People Planner an advantageA full driving license and own car are requiredBehavioursExcellent interpersonal skills and an ability to build strong relationships at all levelsA team based consultative approachStrong person-centered approachHighly organized with ability to work under pressure, prioritise multitaskCompetenciesCommunicating and InfluencingMotivating and EmpoweringPlanning and OrganisingQuality and Customer FocusCritical Analysis and Decision MakingRemuneration BenefitsThe current pay scale is subject to a 9.25% pay increase over the next 2 years (up to October 2026), aligning with the recent WRC agreement aimed at enhancing pay adjustments within Section 39 organizations.Annual Salary between €32,270 to €49,299 (DOE)Vouched expenses and mileageExcellent working conditionsTraining development opportunities25 days annual leaveAccess to the PRSA Pension Scheme and group VHI HSF Health Cash PlansEmployee Assistance ServiceThe closing date for applications is Monday, 1st September 2025Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.