ICT Services is a leading IT field services, roll-out and support services group.
The 100-strong team you’ll be working with provides an all-Ireland service, from nine offices and parts hubs, and is partnered with the largest and most innovative developers and IT manufacturers in the world.
ICT Services delivers best-in-class IT solutions to customers, including some of the biggest names in business across key industry sectors throughout Ireland. Supported by a network of engineers and an expert back office team, with meticulous attention to detail, the result is a first-class service. We provide rapid response to requests and round-the-clock dependability.
This is a cutting-edge organization, continually evolving to provide class-leading, business-enhancing solutions. We are an ideal place for innovative and energetic people who want to grow their experience. You will have the opportunity to develop your career both technically and commercially, working across various sectors as a valued part of a dynamic team.
Role:
ICT Services is currently seeking a Desktop Support Engineer to work on one of our customer sites in Clonmel. This is a full-time, long-term onsite position.
Requirements:
* 3-4 years’ experience providing IT infrastructure field support, including troubleshooting hardware, software, and OS issues without impacting hardware warranty or security compliance.
* Hands-on experience in installing, troubleshooting, and repairing desktops, printers, laptops, and peripherals, as well as desktop applications.
* Basic knowledge of enterprise LAN and WAN setups and concepts; ability to perform site activities under instruction.
* Ability to lift/move equipment up to 50 lbs.
* Skills in desk-side support, PC break/fix, and basic Windows OS administration.
* Experience with anti-spyware and anti-virus software.
* Some knowledge of TCP/IP, DNS, DHCP, VPN, and RDP.
* Support for peripherals and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and panels under ‘Smart Hands’.
* Strong troubleshooting skills using deductive reasoning.
* Good communication skills, both written and oral, with clients and management.
* Ability to meet deadlines and complete tasks on time.
* Preferably an associate degree in Electronics and CompTIA A+ Certification.
* Experience with ticketing tools such as ServiceNow or Remedy.
* Basic troubleshooting of mobile device management systems (Airwatch, Xenmobile, MobileIron).
* Basic understanding of VDI, SCCM, LANDesk, Altris, Skype for Business, OneDrive.
* Support for Apple devices and apps.
* Good customer management skills.
* Self-driven and results-oriented attitude.
Responsibilities:
* Troubleshoot PC-related problems via phone, remote tools, or desk-side support.
* Build, configure, and troubleshoot PCs and laptops, including hardware and applications.
* Coordinate warranty repairs with hardware vendors.
* Perform ad-hoc deployment and on-site installation of hardware/software.
* Manage workstation asset recovery.
* Maintain workstation hardware, upgrades, and new hires.
* Complete incidents and requests within SLA, even under pressure.
* Update tickets daily.
* Support meeting room environments and video conferencing.
* Support printers, scanners, and peripherals.
* Support mobile devices such as iPads and iPhones.
* Support Apple MAC devices.
* Assist with end-user data backup and restoration.
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