Overview
Circit is a fast-growing B2B SaaS company on a mission to make business verifiable in real time.
We're building a global asset verification platform that helps auditors deliver higher quality audits and spend more time supporting customers.
Our customers include Big Four accountancy firms and global banks.
Role and Responsibilities
Role and Responsibilities
We're hiring a Technical Support Specialist to own investigation and resolution of complex integration and provider-related issues across our bank connectivity platform.
You'll be a critical escalation point between Tier 1 Support, customers, banks/providers, and Product/Development.
This role sits in Support, with a dotted line to Product for collaboration and context.
You'll be expected to own your ticket queue, keep tickets moving, and ensure issues are followed through to closure without creating bottlenecks.
A key part of this role is creating a high-quality customer experience through clear communication, strong ownership, and proactive updates.
You'll help build customer trust by setting expectations early, explaining complex issues simply, and ensuring customers always know what's happening and what comes next.
What You'll Do
Deliver a consistently strong customer experience by providing clear, timely, and confident communication, even during complex or long-running issues
Build customer trust through ownership, transparency, and expectation-setting (what we know, what we're doing, and when we'll update next)
Own Tier 2 technical support tickets end-to-end, including customer communication and closure
Investigate and diagnose integration, data quality and connectivity issues using internal tools, logs, and platform signals
Provide clear customer updates: impact, next steps, realistic timelines, and resolution status
Coordinate with external banks/providers to progress long-running issues and unblock customers
Create high-quality engineering escalations (clear reproduction steps, evidence, impact) when required
Work closely with Product and Development teams to stay aligned on new integrations, changes, and known issues
Identify recurring issues and contribute to improving processes, documentation, and internal tooling
Essential
2+ years experience in technical support, product support, implementation, or a similar customer-facing technical role
Strong troubleshooting and root-cause analysis skills
Excellent written communication (you can explain technical issues simply and confidently)
Comfortable collaborating with Development and Product teams in a fast-moving environment
Experience supporting integrations, APIs, or data pipelines
Familiarity with REST APIs, authentication concepts (OAuth), webhooks
Experience working in a ticketing environment (Intercom, Zendesk etc.)
Nice to Have
Experience working with banks, financial services, or regulated data environments
Experience managing third-party/provider dependencies
Ability to use basic reporting/analysis to investigate issues (e.g. filtering, segmenting, spotting anomalies)
Benefits
Compelling salary
A small team with a friendly environment that promotes autonomy for you to self-manage your time
Hybrid-working and flexible working hours
Great opportunity for career progression with hands-on experience
Freedom of expression is encouraged
#J-*****-Ljbffr