Experience the Thrill of Hospitality and Tourism
About Our Opportunity
As a Representative or Service Supporter, you will have the chance to bring mountains to life for our guests.
* A comprehensive health insurance policy is included.
* Accommodation and bills are covered.
* You may share a bedroom with colleagues, depending on your role and location.
Additional benefits include:
* Work permits, background checks, and medical exams arranged and included.
* Return flights, company iPad, and uniform provided.
* Comprehensive onsite training with accommodation and pay included.
* Access to free language lessons and learning resources.
As part of our team, you will also have the opportunity to participate in local charity and sustainability initiatives.
About the Role
As a Representative or Service Supporter, you will deliver exceptional service to our guests from arrival to departure, ensuring everyone has a happy holiday experience.
You will engage with guests to understand their holiday needs, offering tailored advice, resolving complex issues, and selling ski passes, equipment, tuition, and apres activities using expertise and supplier relationships.
You will handle complex, sensitive, or emergency issues for guests both in person and digitally, working closely with the Operations Team to coordinate transfers, special assistance, and supplier bookings.
You will also manage weekly paperwork, including ski essentials and resort accounts, ensuring smooth processes through collaboration with back-office teams.
Additionally, you will keep content in the Explorer App up-to-date and engaging and provide support to colleagues in the Contact Centre.
About You
To succeed in this role, you should have a passion for the mountains, experience or an interest in skiing, snowboarding, and winter outdoor life.
You should be a great team player, display resilience, and genuinely enjoy spreading positivity.
Technical know-how, a willingness to learn job demands, technology needed, and all about our products and services are essential for success.